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It is important that we continue to maintain the proper Instructor: Student ratio of 1:5 for your child’s preferred session to let you get the most out of Eye Level program. Please make every effort to attend Eye Level only on your scheduled day and at your scheduled time.
In case of an illness or due to unavoidable circumstances, please contact Eye Level no less than 4 hours prior to your scheduled session. Sessions missed with proper notification will be regarded as ‘Excused’. However no refund or credit can be given for missed sessions. At least 24 hour notice is required for all planned absences.
- Excused Absences are eligible for make-up sessions. Make-up sessions must be scheduled and completed within two weeks time following the missed session. Excused Absences are limited to 2 per quarter.
- Unexcused Absences are all other absences for which Eye Level was not notified (at least more than 4 hours prior to the missed session) and will not be eligible for make-up sessions.
Please note: All session make-up requests must be approved and confirmed by management.